Shipping & Delivery Policy

At Zweizen Private Limited, we strive to provide reliable, transparent, and efficient delivery services across India. This Shipping & Delivery Policy outlines order processing procedures, shipping timelines, delivery estimates, tracking information, and important shipping-related terms for purchases made through zweizen.com and authorized sales channels.

Order Processing

All orders are subject to payment confirmation and operational verification before dispatch.

Orders are generally processed within 1–2 business days.
Orders placed on Sundays or public holidays may be processed on the next working day.
Processing timelines may vary during promotional periods or high-demand sales events.
Customers will receive confirmation after successful order placement.

Delivery Timelines

Estimated delivery timelines vary depending on customer location, courier partner availability, and serviceability.

Metro Cities: 3–5 Business Days.
Tier 2 & Tier 3 Cities: 4–7 Business Days.
Remote Locations: 5–10 Business Days.

Shipping Coverage

Zweizen currently delivers to eligible serviceable locations across India through trusted courier and logistics partners.

Certain remote or restricted areas may experience extended delivery timelines or limited service availability.

Order Tracking

Once an order has been dispatched, shipment tracking details will be shared via SMS, email, WhatsApp, or other available communication channels.

Customers can monitor shipment progress directly through the courier partner using the tracking details provided.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout before order confirmation.

Shipping promotions may be offered periodically.
Free shipping offers may apply to selected products or campaigns.
Shipping charges are subject to change without prior notice.

Delivery Delays

While we strive to deliver orders within estimated timelines, delays may occasionally occur due to circumstances beyond our control.

Weather conditions.
Natural disasters.
Public holidays.
Transportation disruptions.
Courier partner delays.
Operational constraints.
Government restrictions.

Failed Delivery Attempts

Customers are responsible for providing accurate shipping details and ensuring availability at the delivery address.

Multiple unsuccessful delivery attempts may result in shipment return.
Additional shipping charges may apply for re-dispatch requests.
Zweizen shall not be responsible for delays caused by inaccurate customer information.

Contact Support

Website: https://zweizen.com
Email: support@zweizen.com
Phone: +91 7980717542

Kolkata Sector 5, Plot No K1, RDB Boulevard,
Block EP & GP, Unit-5B,
Salt Lake City, Bidhan Nagar,
West Bengal – 700091, India.

Reliable Delivery Experience

Zweizen is committed to delivering products efficiently, securely, and responsibly through trusted logistics partners while maintaining transparency and customer satisfaction throughout the delivery process.

Delivery timelines mentioned on this page are estimates and may vary depending on location, courier operations, weather conditions, government restrictions, and other circumstances beyond our reasonable control.