Policy Summary

• Return requests must be submitted within 48 hours of delivery.
• Opened or used wellness products are not eligible for return.
• Approved refunds are processed within 5–7 business days.
• Order cancellations are accepted before dispatch.
• Replacement requests are subject to verification and stock availability.

Return Eligibility

Customers may request a return or replacement within 48 hours of delivery for damaged, defective, incorrect, or incomplete orders.

• Product received damaged.
• Incorrect product delivered.
• Manufacturing defect found.
• Missing item in shipment.
• Product must remain unused and unopened.
• Original packaging must be retained.

Non-Returnable Products

• Opened or used products.
• Partially consumed products.
• Products damaged after delivery due to misuse.
• Products without original packaging.
• Promotional or complimentary items.
• Requests beyond the eligible return period.

Refund Process

Refunds are reviewed after verification and approval.

• Refunds are issued to the original payment method.
• Processing time is generally 5–7 business days.
• Bank processing times may vary.
• Shipping fees are generally non-refundable.

Order Cancellation

Orders may be cancelled before dispatch.

• Full refund before dispatch.
• Cancellation after dispatch cannot be guaranteed.
• Approved cancellation refunds are processed within 5–7 business days.

Contact Support

Website: https://zweizen.com
Email: support@zweizen.com
Phone: +91 7980717542

Registered Office:
Kolkata Sector 5, Plot No K1, RDB Boulevard,
Block EP & GP, Unit-5B,
Salt Lake City, Bidhan Nagar,
North Twenty Four Parganas,
West Bengal – 700091, India.