Frequently Asked Questions (FAQ)

Welcome to Zweizen’s FAQ section! Here, we answer the most common questions about our products, policies, and services.

General Questions

What is Zweizen Private Limited?

Zweizen is a modern Ayurvedic brand committed to providing high-quality herbal and wellness products that blend ancient wisdom with modern science. We specialize in healthcare, personal wellness, and herbal formulations for a healthier lifestyle.

Are Zweizen products 100% natural?

Yes! Our products are made using pure, natural, and clinically tested ingredients. We follow strict HACCP, ISO, GMP, and Non-GMO certification standards to ensure safety and quality.

Do you have any certifications for your products?

Absolutely! Zweizen products are HACCP, ISO, GMP, and Non-GMO certified, ensuring they meet international quality and safety standards.

Ordering & Payments

How can I place an order?

You can purchase our products directly from our website zweizen or through our authorized distributors and online marketplaces.

What payment methods do you accept?

We accept:
✅ Credit & Debit Cards (Visa, Mastercard, Rupay)
✅ UPI (Google Pay, PhonePe, Paytm, etc.)
✅ Net Banking
✅ Cash on Delivery (COD) (Available in select locations)

Can I modify or cancel my order after placing it?

If your order has not been shipped, you can request a modification or cancellation by contacting our support team at support@zweizen.com.

Shipping & Delivery

How long does shipping take?

We partner with Delivery.com for shipping, ensuring fast and secure delivery:
 Standard Delivery: 5-7 business days
 Express Delivery: 2-3 business days (Available in select locations)

How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email/SMS to monitor your package in real-time.

Do you offer international shipping?

Currently, we ship within India, but we are working on expanding to international markets soon. Stay tuned!

 Returns & Refunds

 What is your return & refund policy?

We offer a 7-day return policy for damaged, defective, or incorrect products. Read our Return& Refund Policy for complete details.

How do I request a return or refund?

Simply email us at returns@zweizen.com with your order details, and our team will guide you through the process.

Customer Support

How can I contact customer support?

You can reach us through:
Email: support@zweizen.com
Phone: +03369029867 (Available: 10 AM - 6 PM, Mon-Sat)
Live Chat: Available on our website

Do you provide product consultation?

Yes! Our Ayurvedic experts can guide you on choosing the right products based on your needs. Contact us for free consultation sessions.

Bulk Orders & Distribution

 Do you offer bulk or B2B orders?

Yes! We provide special pricing and wholesale partnerships for distributors and retailers. Learn more on our Bulk Orders & B2B page.

How can I become a distributor of Zweizen products?

Join our network of trusted distributors and bring premium Ayurvedic wellness to more people. Apply through our Become aDistributor page.

 Didn’t find your question? Contact our support team, and we’ll be happy to help! ?✨