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At Zweizen Private Limited, we value your trust and strive to ensure complete satisfaction with our products. If you are not entirely happy with your purchase, we offer a hassle-free return and refund policy to make your experience smooth and worry-free.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:
✅ Unopened & Unused – The product must be sealed, unused, and in its original packaging.
✅ Return Request Timeline – Returns must be initiated within 7 days of receiving your order.
✅ Proof of Purchase – A valid order number or receipt is required for all return requests.
✅ Damaged or Defective Items – If you receive a damaged, defective, or incorrect item, you must report it within 48 hours of delivery.

2. Non-Returnable Items

Certain items are not eligible for return:
❌ Opened or Used Products – We cannot accept returns if the packaging is tampered with or the product is used.
❌ Personal Care & Consumables – Items like capsules, supplements, and skincare cannot be returned due to safety and hygiene concerns.
❌ Customized or Bulk Orders – Private label and bulk purchases are non-refundable unless defective.
❌ Final Sale Items – Products marked as “Non-Returnable” or “Final Sale” cannot be returned.

3. Return Process

Follow these steps to initiate a return:

Step 1: Submit a Return Request

• Email us at returns@zweizen.com with your order details, reason for return, and product images (if applicable).

Step 2: Approval & Return Instructions

• Our team will review your request and confirm return approval within 2-3 business days.
• You will receive detailed instructions on how to ship the product back to us.

Step 3: Ship the Product

• Pack the product securely to avoid damage during transit.
• The return shipping cost will be borne by the customer, except in cases of damaged or incorrect items.

Step 4: Quality Check & Refund Processing

• Once we receive your return, our team will inspect the item and process your refund within 7-10 business days.

4. Refund Policy

Once your return is approved and verified, refunds will be processed as follows:
✅ Prepaid Orders (Credit/Debit Card, UPI, Net Banking, etc.) – Refunds will be credited to the original payment method within 7-10 business days.
✅ Cash on Delivery (COD) Orders – Refunds will be processed via bank transfer after verifying your account details.
✅ Replacement Option – If eligible, you can opt for a replacement instead of a refund.

5. Cancellation Policy

• Orders can be canceled before shipment for a full refund.
• If your order has already been shipped, cancellation is not possible.
• Zweizen Private Limited reserves the right to cancel orders in case of fraudulent activity or stock unavailability.

6. Contact Us for Returns & Refunds

📩 Email: returns@zweizen.com
📞 Phone: +91 XXXXXXXXXX
🌐 Website: www.zweizen.com

We appreciate your trust in Zweizen Private Limited and are committed to providing the best service possible! 🌿✨